Friday, April 25, 2008
Here's a nice handfull of 14 Website Usability Guidelines designed to bring them back for more...
"Sites that are designed to sell products and/or services must go the extra mile to enhance the visitor's engagement with the website. Shopping cart abandonment (shoppers abandoning their carts before deciding to pay for the "items" they've added to their cart) can result in a significant loss in potential sales. But much of that can be reduced when the shopping process is streamlined and geared for shopper satisfaction.
The selling process--from initial interest to the very last checkout page--must be able to grab shopper's attention and proceed to drive them through to the finalization of the sale. But even after the sell, you must deal with customer service issues in order to keep the sale finalized. Good customer service will bring your purchasers back for another and another and another.
Here's the first of fourteen general usability guidelines that will enhance shoppers overall experience on your site.
Images vs. Content
Images and content must work together to provide the user with a satisfactory experience. Relying too heavily on images and other media can be distracting, especially to those that really need to read more about what you're selling before they are comfortable making a purchase. On the other hand, too much content on the wrong pages can also turn some shoppers away. A proper balance must be struck.
Check out the the other 13 via Stoney Degeyter's article over HERE.
Awesome image by: M. Moormann.